1. TRACKING AN ORDER? Among the many functionalities of our website is the ability to track your shipment right from the website! To get started, simply Click Here to track your order.

2. THE ONLINE FAQ: If you haven't already been there, you may want to visit the Order section of the FAQ, since many answers (including information about shipping times and tracking) can be found there.

3. ONLINE CUSTOMER SERVICE REQUEST: Fill out the Customer Service Request Form below. Often we can respond faster with more complete answers (and on weekends and evenings) when these requests are used... over calling direct.

We guarantee you a response within one business day, whether you use the phone or the form below.

4. CALL THE FLORIDA OFFICE: If you do not wish to use the form above, call us at 1-800-373-4011 anytime between 9:30am and 5:30pm EST Monday-Friday. Our customer service desk is closed on weekends and holidays. Because we are a small company, you may get our voicemail line. If so, leave your name, phone number, order number and the reason for your call and we will return your call within one business day.