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Tell me about this Money-Back Guarantee!

Dremu is committed to the complete satisfaction of every customer with our skin care products. Even if other skin care companies won't offer a money-back guarantee, we will. Anything short of a total "Dremu come true" will result in first-rate customer service to correct the issue and/or an easy way to return or exchange your product - your choice.

Our Guarantee: Within 30 days of your purchase date you may return (and we must receive) most single products (except FirePlay which may only be exchanged for another product) for any reason for a refund of your purchase price (less S&H*). Airbrush  or  Deception 90 supplys,  and all Twin Packs may be refunded providing one of the two jars or bottles you received is returned unopened with shrink band intact. Orders for multiple identical items may be refunded providing only one of the identical items has been opened and all the other identical items are returned in unopened condition. All bundles or orders of $100.00 or more BEFORE discounts are subject to a 20% restocking charge, (plus S & H).  Orders can be returned for an exchange for up to 60 days of your purchase date. Exchanged goods are non-returnable or refundable.

*Please note that wholesale and partner orders are not entitled to refunds. Orders that received free shipping will be refunded minus our standard shipping rates. 

I want to return/exchange my order - where do I send the unused portions and empty jars?

Send the unused portions, empty jars and bottles to the following address; it MUST be sent with a tracking number as lost returns cannot be processed under any circumstances. Send to:

Returns Department
Dremu
20533 Biscayne Bl
Suite 4-312
Aventura, FL 33180

On a piece of paper inside the box, make sure you include the name and address you used to order along with your order number. If you wish to exchange your item(s) for something else in our product line, please include that request in the box as well. Most refunds are processed within 48 hours of receipt, and can take up to 1 week to appear on your credit card statement.

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